A plateau that turned out to be a leadership alignment problem
Attendance had been flat for four years and the elder board assumed the issue was outreach. The Lead Shepherd suspected something else but had no data to make the case without it sounding self-serving.
- Months 1–2
On-site engagement with elders and staff produced a scope focused on team health, not just outreach metrics.
- Months 3–5
Congregational health survey, EQ-i 2.0 and EQ 360 for the Lead Shepherd, and confidential interviews across staff and lay leaders.
- Month 6
Findings delivered in person: congregational trust was strong; role clarity and decision rights among staff were not.
- Months 6–7
Leaders redesigned decision rights and sequenced three priorities in facilitated strategy sessions.
- Months 8–18
Twelve months of pastoral coaching plus quarterly reviews to keep the plan on the calendar.
Outcomes
- Staff role clarity and decision rights documented and owned by the team, not the pastor alone
- Elder meetings shifted from operations to strategy, with quarterly review as the accountability rhythm
- Lead Shepherd's coaching addressed conflict avoidance surfaced by the EQ 360
- Two of three strategic priorities fully executed by the end of the engagement
"We spent four years trying to fix the wrong thing. The report didn't flatter anyone — including me — and that's exactly why the elders believed it."